How to Change Your Registered Email on goAML UAE

Changing the email address linked to your goAML account in the UAE may seem like a small administrative task, but it is important to handle it correctly.

Your registered email can be used for important goAML communications, verification messages and account-related notifications. If the email belongs to an employee who has left the company, has been deactivated, or is no longer accessible, updating it should not be delayed.

So, how do you change your registered email on goAML UAE?

For an organisation that is already registered, the update can generally be requested through the My goAML → My Org Details section. The updated information is then subject to verification and approval by the relevant Supervisory Authority.

Here is what you need to know.

Why Does Your goAML Email Address Matter?

The email registered with goAML is not just a contact detail.

During the registration process, UAE authorities require businesses to provide an accurate email address because verification and OTP communications are sent electronically. The Ministry of Economy & Tourism also advises applicants to check their inbox and junk folder for correspondence from the Financial Intelligence Unit.

After registration, the email can remain important for:

• Account-related notifications
• Verification requests
• goAML communications
• Confirmation of approved changes
• Password or access-related processes
• Communication with the relevant authorities

That is why businesses should avoid leaving an old employee’s email address connected to their goAML organisation profile.

Can You Change the Registered Email on goAML?

Yes.

The goAML FAQ states that users can update their email and other organisation details through:

My goAML → My Org Details → Update the required details

The available information can include the organisation’s name, business activity, email, website, contact person, contact number and address. After submission, the Supervisory Authority verifies and approves the requested changes. Once approved, goAML sends a confirmation email to the newly registered email address.

This means that changing your email is not necessarily an instant edit. The request may need to go through the applicable approval process.

Step-by-Step: How to Change Your goAML Email

Step 1: Log in to Your goAML Account

First, access the UAE goAML portal using your existing credentials.

The UAE FIU provides the goAML platform for reporting entities, while access is managed through the relevant registration and authentication process.

Make sure you are using the correct organisation profile and an authorised user account.

Step 2: Open “My goAML”

After logging in, look for the My goAML section.

This area provides access to information associated with your organisation’s goAML registration.

Step 3: Select “My Org Details”

Navigate to:

My goAML → My Org Details

This is where relevant organisation information can be reviewed and updated.

Step 4: Locate the Registered Email

Find the email address currently associated with your organisation.

Before changing it, check that the new email address:

• Belongs to the appropriate person or business
• Is active and regularly monitored
• Is entered correctly
• Can receive emails from the UAE FIU/goAML system

A simple typing error can prevent important notifications from reaching your business.

Step 5: Enter the New Email Address

Replace the old email address with the new one and review the remaining organisation information.

This is also a good opportunity to check whether your:

• Contact number
• Contact person
• Business address
• Website
• Business activity

are still accurate.

Do not change information unnecessarily. Update only the details that genuinely need to be changed.

Step 6: Submit the Change Request

Once the new information has been entered, submit the update request through the portal.

The change may then be sent to the relevant Supervisory Authority for review and approval.

Step 7: Complete Email Verification

After submitting the change, watch the new email inbox carefully.

The goAML process may send a verification or confirmation message. The Ministry of Economy & Tourism specifically advises users to check incoming and junk emails for correspondence from the FIU.

It is also sensible to whitelist the official goAML notification addresses where appropriate. The UAE FIU’s registration system identifies no-reply.sacm@uaefiu.gov.ae and no-reply.goaml@uaefiu.gov.ae as addresses that users should whitelist.

What If You No Longer Have Access to the Old Email?

This is an important situation.

If you can still log in to goAML but no longer have access to the old mailbox, first check whether you can submit the organisation-detail update through My Org Details.

If the old email is preventing verification or you cannot complete the update, you may need assistance from the relevant Supervisory Authority or the UAE FIU goAML Support Team.

The Ministry of Economy & Tourism currently directs users to goAML@uaefiu.gov.ae for technical goAML issues.

When contacting support, provide enough information for the authority to identify the organisation and understand exactly what needs to be changed.

For example:

• Legal entity name
• Organisation ID
• Current registered email
• New email address
• Name of the authorised contact
• Reason for the change

Avoid sending unnecessary confidential information unless the authority specifically requests it.

What If the Email Belonged to a Former Compliance Officer?

This situation needs more attention.

If the old email belongs to a former Compliance Officer or MLRO, changing the email address alone may not be sufficient.

The UAE Ministry of Economy & Tourism has a separate process for changing the registered MLRO for DNFBPs under its supervision. Its current guidance involves obtaining approval, completing the SACM process, registering the new MLRO and then updating the contact person details.

In other words:

New email address ≠ automatically a new MLRO.

If the person responsible for AML compliance has changed, follow the applicable MLRO/Compliance Officer replacement procedure rather than treating it as an ordinary email update.

What If You Are Changing the Company’s Main Contact Person Too?

If your business is changing both its email and contact person, review the organisation profile carefully before submitting the request.

The goAML FAQ indicates that organisation details such as the contact person’s name, email and telephone number can be updated through the organisation-details section, subject to Supervisory Authority verification and approval.

If the change involves a new Compliance Officer or MLRO, however, follow the specific process applicable to that change.

How Long Does the Email Change Take?

The exact processing time can depend on the Supervisory Authority and the nature of the requested change.

The important point is that you should not assume the new email becomes active immediately after clicking Submit.

The requested update may need to be reviewed and approved first. Once approved, the system can send a confirmation email to the registered email address.

For this reason, businesses should avoid making an email change immediately before an important reporting or compliance deadline.

What If You Are Not Receiving goAML Emails?

Before assuming that the registered email is wrong, check your email system.

Check your spam or junk folder

Official goAML messages may occasionally be filtered automatically.

Check your company’s mail server

Corporate security systems can block automated emails.

Whitelist official addresses

The UAE FIU registration system identifies:

• no-reply.sacm@uaefiu.gov.ae
• no-reply.goaml@uaefiu.gov.ae

as addresses that should be whitelisted for goAML communications.

Confirm the registered email

If messages still do not arrive, verify that the email stored in your goAML organisation profile is correct.

Contact goAML Support

For technical issues, the Ministry of Economy & Tourism directs users to goAML@uaefiu.gov.ae.

Common Mistakes When Changing a goAML Email

Using an employee’s personal email

A company should consider whether the registered address remains accessible if that employee leaves.

Entering the new email incorrectly

One misplaced character can prevent important notifications from reaching the right inbox.

Forgetting email verification

Submitting a change does not necessarily mean the process is complete. Check for verification or approval messages.

Ignoring the old email

If the old mailbox is no longer accessible, deal with the issue promptly rather than waiting until you need to receive an urgent goAML notification.

Changing only the email when the MLRO has changed

If the Compliance Officer has left the business, the organisation may need to complete the applicable MLRO replacement process as well.

Failing to update internal records

After the goAML change is approved, make sure your internal AML records, compliance documentation and authorised-user information are consistent with the new contact details.

Best Practices for Managing Your goAML Email

A few simple practices can prevent future access problems.

Use a business-controlled email address. Avoid relying entirely on an individual employee’s mailbox where possible.

Limit access appropriately. Only authorised personnel should have access to AML-related communications.

Keep contact information current. Review your goAML organisation details periodically.

Monitor the inbox. The registered mailbox should be actively monitored rather than used as a forgotten administrative address.

Update details when staff change. When a Compliance Officer, MLRO or key contact leaves, review the organisation’s goAML information immediately.

Frequently Asked Questions

Can I change my goAML registered email?

Yes. The goAML FAQ states that registered users can update organisation information, including the email address, through My goAML → My Org Details. The requested change is subject to verification and approval by the relevant Supervisory Authority.

Will the new email become active immediately?

Not necessarily. The requested change may need to be reviewed and approved before it is finalised.

What if I lost access to my old goAML email?

If you cannot access the existing email and this prevents you from completing the update, contact the relevant Supervisory Authority or UAE FIU goAML Support for assistance.

What is the UAE goAML support email?

The Ministry of Economy & Tourism currently directs users to goAML@uaefiu.gov.ae for technical goAML issues.

Do I need to change the MLRO if I only change the email?

No. An email change by itself does not mean that the MLRO has changed. However, if the person responsible for the MLRO/Compliance Officer role has changed, the applicable MLRO replacement procedure should be followed.

Final Thoughts

Keeping your goAML contact information accurate is a small but important part of maintaining your UAE AML compliance setup.

If your registered email has changed, don’t leave the old address in the system simply because your goAML login still works. Log in and review My goAML → My Org Details, submit the updated email information and complete any verification or approval steps required.

And if the change is connected to a new MLRO or Compliance Officer, treat it as a wider compliance update rather than just an email change.

The safest approach is simple: keep your goAML organisation details accurate, accessible and up to date.